Whether you’re a patient, family member or carer using our services, you’ll find lots of useful information in these webpages.
Patient Services
Patient Services (formerly PALS) is a confidential information and advice service for patients, relatives and carers.
bchft.patientservices@nhs.net
0800 587 0562
Open 9am – 4.30pm, Monday to Friday. Except for bank holidays.
An answering machine is available outside of these hours.
Patient Safety Incident Response Framework (PSIRF)
The Patient Safety Incident Response Framework (PSIRF) is being adopted by the whole of the NHS and is a new way to manage patient safety incidents.
Bridgewater Community Healthcare NHS Foundation Trust introduced the Patient Safety Incident Response Framework (PISRF) on 21st November 2023.