Patient Services team
0800 587 0562
Open 9am – 4.30pm, Monday to Friday. Except for bank holidays.
An answering machine is available outside of these hours.

Patient Services (formerly PALS) is a confidential information and advice service for patients, relatives and carers.

We can help if you:

  • Want to compliment someone about the care you have received
  • Need some information about our services but do not know where to get it
  • Have concerns but do not necessarily want to complain
  • Want to complain but are not sure how to
  • Want help to sort out a problem quickly
  • Would like to tell us what you think about the services
  • Want to provide feedback and make comments
  • Need advice on the complaints process