Patient Services

Patient Services

0800 587 0562
Open 9am – 5pm, Monday to Friday

Patient Services (formerly PALS) is a confidential information and advice service for patients, relatives and carers.

We can help if you:

  • Want to compliment someone about the care you have received
  • Need some information about our services but do not know where to get it
  • Have concerns but do not necessarily want to complain
  • Want to complain but are not sure how to
  • Want help to sort out a problem quickly
  • Would like to tell us what you think about the services
  • Want to provide feedback and make comments
  • Need advice on the complaints process

Have you got a compliment, comment or complaint?

You can let us know by filling in the form below:

View our Bridgewater privacy policy.

We aim to respond within three working days.

Give us your feedback

Your feedback is important to us and helps us to improve our services here at Bridgewater.

Please tell us about your recent visit or appointment by completing our online Talk to Us form.

I want to give feedbackChildren and Young People

Our staff try very hard to look after your health and make sure you are treated well.

We would like to hear from you if:

  • you think we have done something well
  • if you have any suggestions on how we could do something differently.

Please visit our feedback pages for children and young people to let us know how we are doing.

Patient Feedback

Bridgewater Reception

Have you used one of our services?

You can tell us about it using this online Talk to Us form.

Please print a copy of the form below and return this free of charge to:

Patient Services
Bridgewater NHS Community Healthcare
Europa Point
Europa Boulevard

If you need any further information you can contact the Patient Services Team on 0800 587 0562.

Bridgewater Complaints Policy

Compliments, comments, concerns and complaints policy

Patient leaflets

Compliments, comments, concerns and complaints leaflet

Making a complaint – easy read version

Being open

Consent policy

Consent to Assessment Examination and/or Treatment Policy (including Mental Capacity Act)

Your right to a chaperone 

Bridgewater Community Healthcare NHS Foundation Trust is committed to developing a culture within the organisation that promotes and champions the privacy and dignity of all patients.

It is recognised that how care is delivered can directly influence a person’s self-image.

Some healthcare consultations and treatments, particularly where they involve intimate parts of the body and state of undress, can make patients feel vulnerable or distressed.

The presence of a chaperone may assist in supporting and reassuring you during the healthcare interaction.

Read our leaflet on your right to a chaperone:

Responding to Death policy

Responding to Deaths Policy

Our Patient Charter

Patient Charter: How we care for you, your friends and your family