We value what you say
We routinely ask for feedback from you and your child/ young person to see how we are doing. This may be a request for verbal feedback, or we will ask you to complete a feedback form.
This information will be treated confidentially, and may be used by the team in order to improve our service.
We operate a Patient Partner Service and we would like to invite families to work with us.
Who you can contact for more information
You can also continue to get support from universal services such as your GP and Health Visiting or School Health Team.
What to do if you are not happy with the services offered?
We always try to provide safe high quality evidence-based services for you and your family.
If for any reason you are unhappy or would like to give us any feedback please contact the CDC 01925 867867 and ask to speak to any one of the Team Leaders who will be able to discuss and try to resolve any concerns.
You can also contact the Patient Services Team on:
Telephone: 0800 587 0562 (freephone)
Email: bchft.patientservices@nhs.net
Ask Ollie
You may find it helpful to view the local offer site for further information about support and services in the area. ‘Ask Ollie’ is the local offer that supports parents and carers of children and young people with Special Educational Needs and/or Disabilities (SEND) and young people with SEND themselves.
The link to Ask Ollie is: https://www.warrington.gov.uk/localoffer/
Ask Ollie is co-produced by Warrington Borough Council with local young people with SEND, parents and carers of children with SEND and SEND practitioners who support these families.
Support for families available in the local area
Warrington Parents and Carers
Support and information for parents of disabled children and those with additional needs within Warrington:
www.warringtonparentsandcarers.org
Telephone: 07940 466092
Email: warrpac@gmail.com
ADDvanced solutions
Addvanced Solutions support children, young people and their families living with neurodevelopmental conditions, learning difficulties and related mental health needs.
This may include offering help and support to families whose children have not yet received a diagnosis.
They offer:
- Open access to the Community Network Group
- Family Learning programmes, workshops and activity days
- Children and young people’s learning programmes to help them understand and manage their condition.
For more information please visit www.addvancedsolutions.co.uk.
Or you can get in touch by telephone on 01925 320860.
SEND IAS
Warrington’s SEND IAS Service helps parents, carers and young people with SEND about any worries or concerns they may have.
They can explain what the Council, settings/schools and health services can do to help your child and what your child’s rights are.
They can also help you to access services, complete paperwork, attend meetings and to express your views about the care and support your child receives.
For more information please visit www.warringtonsendiass.co.uk.
Or you can get in touch by telephone on 01925 442978.