Urgent Community Response service wins national award

Bridgewater Community Healthcare NHS Foundation Trust has received a prestigious national award after being honoured for their work in preventing older people and adults with complex health needs from being admitted to hospital.

Halton Integrated Care and Frailty Service award team photo
Paul Sinha from TV Quiz The Chase, Lydia Vallance-Prentice, Clinical Lead, HICAF, Liz Gibbons, Advanced Clinical Practitioner, HICAF, Jillian Wallis, Associate Director of Halton Adult Community Services and Jane Hadfield, National Lead, Talent for Care and NHS Apprenticeships, NHS England.

As an integrated partnership between Halton Borough Council and St Helens and Knowsley NHS Trust; the Halton Urgent Community Response (UCR) service provides tailored care for patients who would have traditionally only been offered treatment within a hospital setting.

The service not only creates seamless care for patients inside and outside of hospital, but helps with timely discharges and prevents admissions, enabling patients to remain in their own homes.

An expert panel of judges praised Halton UCR highly for helping to improve standards of care across the region.

Feedback from patients has been excellent with a 98% level of satisfaction reported across the provision.

Excellent patient feedback is mirrored by staff. 95.2% of the staff in the new team said that they felt their role made a difference to patients/service user care. A further 97.1% said that they feel valued in their role.

Speaking at the award ceremony Lydia Vallance-Prentice, Clinical Lead for Halton Integrated Care and Frailty Service at Bridgewater Community Healthcare, said:

“It’s a great achievement to win this award. The whole team are fantastic in the way that they work closely together to ensure that seamless care is provided to individuals to prevent hospital admissions.”

Our Health Heroes Awards is delivered by Skills for Health and sponsored by NHS England, UNISON, NHS Employers and more. For more information visit: www.skillsforhealth.org.uk/awards.