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Widnes Urgent Treatment Centre (formally Urgent Care Centre)

Important changes to Widnes Urgent Treatment Centre (UTC)

We have made changes to Widnes Urgent Treatment Centre (UTC) to keep our patients and staff as safe as possible during the coronavirus pandemic.

Widnes UTC is open between 8am to 9pm, seven days a week.

The service is now an appointment only service.

This means we will no longer routinely be accepting walk-in patients until further notice.

Anyone requiring urgent care for an illness or injury will need to call the centre on 0151 495 5000. Patients will only be offered an appointment after a telephone assessment.

Patients will be expected to attend the Widnes UTC alone with the exception of children and vulnerable adults who will be permitted to visit with one parent or carer.

People should not attend at Widnes UTC without an appointment and anyone living with a long-term condition is advised to contact their GP practice by phone or by completing the online form on the practice website (eConsult).

About our NHS Widnes Urgent Treatment Centre (UTC)

The Urgent Treatment Centre (UTC) is based within the Healthcare Resource Centre and is for patients who have a minor injury or illness that requires urgent attention, but is not critical or life threatening.

The UTC replaces the service that used to be provided at Widnes Walk in Centre.

The UTC is run by a team of highly skilled multidisciplinary staff consisting of both Nurses and a Doctor who are specialised and experienced in the diagnosis and treatment of minor injuries and illnesses in both children and adults.

Diagnostic facilities, like x-ray, are also available at the UTC (8am – 9pm, 7 days).

There is a GP on site from 12pm until 6pm daily.

Widnes urgent care centre childrens roomWhat do we treat?

If you have one of the following minor injuries or minor ailments you could be treated at the NHS Widnes Urgent Treatment Centre:

  • Minor cuts or wounds
  • Sore throats
  • Bites or stings
  • Rashes and allergic reactions
  • Prescribed medication (subject to assessment)
  • Minor burns or scalds
  • Coughs and colds
  • Muscle or joint injuries (eg. sprains and  strains)
  • Earache
  • Eye injuries and infections
  • Emergency contraception

What we don’t treat:

  • Cardiac chest pain
  • Severe difficulty in breathing
  • Head injuries with loss of consciousness
  • Head injuries under 1 years old
  • Strokes
  • Sudden loss of vision
  • Repeat prescriptions
  • Chronic conditions

During the 30 minutes before closing, patients will be assessed but might be referred to their GP, Out-of-Hours GP or the A&E at Whiston Hospital or Warrington General Hospital.

Who can access this service?

Anyone can use this service, however the service is by appointment only on 0151 495 5000.

Opening times

8am to 9pm, seven days a week.

365 days a year.

The service is an appointment only service.

This means we will no longer routinely be accepting walk-in patients until further notice.

How will I be cared for in the UTC?

Patients will have a telephone triage, the triage assessment that will determine your clinical priority.

If you have a minor injury or illness that is not considered critical or life-threatening, you will be treated at the UTC.

The practitioner will offer you a telephone consultation or a same day appointment to attend the UTC if required. You will be treated at the UTC between the hours of 8am and 8pm.

You will be prescribed any necessary medication, provided with information about your condition and given instructions about any further care that is required before being discharged home.

If you require further treatment or tests, then you may be referred to the local hospital or back to you GP, but this will be discussed with you during your visit.

If you are unsure about any aspect of your care please speak to a member of staff.

Contact details

NHS Widnes Urgent Treatment Centre
Health Care Resource Centre
Oaks Place
Caldwell Road, Widnes

Tel: 0151 495 5000
Textphone: 18001 0151 495 5000

Other local NHS services

  • Call NHS 111 on 111 – for free expert NHS health advice and information 24 hours a day.
  • Your local pharmacist will be able to give you free health advice and you don’t need an appointment. Many pharmacies operate extended hours on a rota basis. Please call or visit your local pharmacy for more information.
  • Your local GP should be your first point of contact for non-emergency illnesses which you can’t treat yourself. If your local surgery is closed, you can still contact a GP with the GP out of hours service. Just contact your local practice and your call will be re-directed.