Making a Referral:
Referrals are received and processed at wheelchair service:
Warrington Wheelchair Service
226 Europa Boulevard
Initial referrals are made by professionals who gain parental consent and complete the referral form.
Parents can request a re-assessment of their child’s mobility needs following initial referral to the service by phoning 01925 251445.
We aim to make contact with families in a timely manner and aim to see all children within 18 weeks.
How are decisions made about who can use the service?
Moving on – transitions and discharge
When the service is involved at times of transition such as at school entry or moving from primary to secondary school, links are made with other services to ensure the transition is as seamless as possible.
When appropriate assessment and provision has been completed, the service will discharge the child.
This is likely to be at the point where:
- Assessment of need has been completed
- Appropriate provision has been agreed and supplied.
How does the team communicate with families and involve them in decision making and planning?
Families can expect clear communication from the Wheelchair service both face to face and in writing in the form of appointments and service information leaflets.
Families will be fully involved and contribute to all decision making and planning for the child’s wheelchair provision based in eligibility criteria and clinical need:
- The Wheelchair Service fully respects the family’s detailed knowledge of their child.
- There is multidisciplinary collation of information about the child’s skills and areas of need in order to plan the appropriate assessment and provision.
- Families are fully involved and participate in the assessment and development of a management plan for their child.
- The child’s management plan contains clear, measurable and meaningful goals and expected outcomes for the child and that these are fully discussed and explained.
- Staff will contribute to Education, Health and Care Plans where appropriate.
- Families can expect signposting to other agencies and services where appropriate and when they consent to this support.
- Appropriate support and explanation is provided to families for equipment where required.
- A joined up approach is taken in working in a holistic manner with families.
Methods of seeking views from families
The wheelchair service is always keen to seek the views of service users and value their feedback.
This includes the use of verbal feedback, “Talk to Us” feedback fhttp://www.bridgewater.nhs.uk/wp-content/uploads/2012/01/Talk-to-Us1.pngorms and other questionnaires:
Children & Young People’s Feedback Form
This helps the team to help shape and improve services further and while the impact and outcomes of these projects are shared openly with families, individual contributions are treated confidentially.
The wheelchair service has a wheelchair user group which patients and carers can become a member of. If you require further details of how to join this group please contact the wheelchair service.
The service is also involving patients and carers in the product reviews completed by the service. If you would like to be involved in this please contact the wheelchair service.
Is the Wheelchair service fully accessible?
All buildings used by the team are fully accessible and contain appropriate facilities for families and children with additional needs.
What training do the team members have?
All the staff working within the Wheelchair service are DBS checked and have the appropriate professional qualifications.
The team have specialist clinical staff who ensure the quality of therapy management and all staff are compliant with a range of mandatory training as well as participating in required continual professional development work in the form of ongoing reflective clinical practice, training and research as appropriate.
Who can I contact for further information?
In the first instance families who have concerns about their child’s development can contact their family health visitor or GP or discuss their concerns with their consultant paediatrician if they have one.
Families of children attending educational settings can also seek advice and support from these staff.
This may then generate a referral to the Wheelchair Service for further assessment, support, advice and appropriate management.
Our Patient Services is a point of contact for families seeking advice or information about services or to raise issues or concerns. You can contact the team on 0800 587 0562.