Orthopaedic Clinical Assessment and Treatment Service (OCATS) in Warrington – FAQs

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What do I need to bring to my appointment?

As you may be required to undress, please bring along suitable clothing such as shorts and a t-shirt.  Please bring a list of your current medication.

How long will my appointment take?

Appointment times can vary from between 45-60 mins for new patients. Any subsequent appointments can take up to 30-60 minutes.

Class times range from 45 minutes to one hour.

What do I do if I am unable to attend my appointment?

Please contact us as soon as you know you are unable to attend on 01925 251407 and we will be happy to re-arrange your appointment.

You may also email the admin team at alwch.warringtonphysio1@nhs.net.

Please provide your details if sending an email or leaving a message on the answerphones so that requests can be actioned.

Why has my appointment been changed?

Referrals into our service are looked at daily.  If the clinician feels your problem requires a different therapist or service your appointment will be changed.  If your new appointment is not convenient please contact us on 01925 251407 and we can re-arrange it for you.

I have been referred into an exercise class.  What do I need to bring?

Please come dressed in comfortable clothes ready to exercise.  We have a changing room if you wish to get ready here.

How many appointments will I need?

Some patients may only require one visit and will be discharged with self-management advice or referred onto another service.

Other patients may required additional visits and these are based on clinical need. As a general guideline, this may be between three and six visits.

Is treatment painful?

Not usually.  Treatment can be uncomfortable at times so please tell your physiotherapist if it is painful.

Who do I contact to change my appointment?

Please call us on 01925 251407 to change your appointment.

I would like to see a physiotherapist of the same gender. How do I arrange this?

Please contact us as soon as possible on 01925 251407 and we can arrange this for you.

This may result in a delay in re-booking due to the demands on our service, but will accommodate you as best we can.

I need an interpreter.  How do I arrange this?

Please contact us on 01925 251407 and we can arrange this for you.  We can arrange interpretation including sign language but this needs to be arranged in advance.

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