Our Stars of the Month for July include a Clinic Supervisor who stayed after her hours to comfort a patient, a Community Staff Nurse who provided care, compassion and dignity in the final days of a patient’s life and an Appointments Officer who provide the “best customer service” that a patient had experienced in a long time…
Stars of the Month is an internal scheme within Bridgewater which recognises Trust staff nominated by their colleagues for going above and beyond in their roles.
Wigan, St Helens, Dental, Oldham and Bolton
Amy Alexander – School Nurse – Wigan
Amy has been the Named School Nurse for a very vulnerable and complex family were there are significant safeguarding concerns.
She has gone over and above her expected role in supporting the family and ensuring the needs and voice of the children were heard.
Amy has had the courage and confidence to escalate her concerns with our multi-agency partners.
In addition she was asked to write a court report in relation to this family which she did in a timely manner.
She was able to articulate her concerns and offer a professional opinion which will hopefully help the court in making the best decision for the children’s futures.
Ann Dixon – Community Staff Nurse – Community Nursing – St Helens
Ann is one of primary nurses. She recently attended to a palliative patient who had been fast tracked home to be cared for and die at home.
The care, compassion and dignity that Ann provided throughout this patient’s last days of life were second to none.
The family were overwhelmed by Ann’s caring duty of nursing care provided and could not thank her enough.
Ann Shalicker – Community Nursery Nurse – Health Visiting – Wigan
In her role as a speech and language champion Ann has worked extremely hard supporting Andrea Garcon and Linda McMillan to organise our WellComm and Elklan documents into a much more accessible format.
Brenda Fisher and the Ashton HV Team – Wigan
Brenda Fisher and the Ashton health visiting team have received the following recognition from student nurse, Keelie-Jo Meredith. Keelie left a note at the end of her placement to say:
“Dear Janet, I would like to nominate Brenda Fisher for being a wonderful mentor whilst I have been on placement with her. I would like to nominate the whole Ashton team for being so welcoming and making my placement here such an amazing one.”
Eileen Dann – Health Care Assistant – Intermediate Care – St Helens
Eileen is an exceptional member of the team and always available short notice to cover staff sickness regardless of how many shifts she has already worked. No job is ever too much for her when asked.
Eileen is well thought of by everyone. She always has a smile on her face which is infectious and has the patience of a saint. We would be lost without her for so many reasons.
Karen Radley – IV Staff Nurse – IV Therapy – St Helens
Karen has agreed to work several extra shifts and indeed long days for a whole week so that all of the patients could receive their treatment without delay.
Karen has had to assist our District Nurses with certain aspects that they are unable to provide.
She is so loyal, professional and hardworking and is a shining example of what a team player should be always puts everyone before herself and her capacity for hard work is boundless.
Karen is an example that we should all aspire to.
Longshoot Health Visiting Team – Wigan
The team at Longshoot have consistently shown excellence in practice, provided peer support through the transitions of management and organisational change.
The team have shown consistent Trust values and quality first and foremost, providing an excellent service to our local population and support for each other.
Lynn Cobley, Melanie Horrocks, Tracey Catterall – HV Team Administrators – Wigan
Lynn, Melanie and Tracey have really gone above and beyond to support another area experiencing a challenging time.
They have volunteered to take on additional work and have supported their colleagues with their efficiency, professionalism and empathy.
Lynn, Tracey and Melanie, their abilities and competence continue to dazzle, and they are a fantastic asset to our service.
Melanie Horrocks – Health Visitor Team Administrator – Wigan
Melanie has been nominated for all her hard work in making our health visitor celebration event a great success.
Melanie worked tirelessly behind the scenes coordinating delegates, making name badges, signing everyone in, photocopying, laminating and so on and so on – she is so skilled and hardworking that it baffles us as to how much she achieves in a working day!
Melanie never says no to anything and always goes about her work with a smile on her face.
Sharon Cross – District Nurse – St Helens
Sharon assisted a women at a routine blood test when she became quite unwell. In a calm and extremely efficient manner she was reassuring her and sat with her whilst maintaining her dignity and was patient focused at all times.
Shelagh Jones, Sue Dewitt, Wendy Smith, David Sivil – SystmOne Team
The Parallel young people’s health centre has recently gone from paper to Electronic Patient Record.
Staff were concerned about this, but the SystmOne staff have been patient, reassuring and efficient with its implementation and now the majority of our staff are using it quite well.
Shirley Davies – Appointments Officer / Admin Support – Out-patients Admin Team – St Helens
Shirley is the first point of contact for patients booking appointments for the services at Newton Hospital Out-Patients department.
She is always courteous and professional despite a very busy workload.
She always puts patients’ needs first and goes above and beyond to meet their needs.
The service recently had the following comments from a patient’s mother who had phoned to rearrange her son’s appointment:
“Shirley went the extra mile by making sure my son got an appointment as soon as possible. Shirley kept me updated throughout by calling me to let me know what was happening. As a Mum it was reassuring to know that there are people like Shirley to help. Shirley provided me with the best customer service that I have experienced for a long time.”
Staff Nurses (Nina Brookfield, Deborah Brown, Carol Evans) – Immunisation Team, Bolton
The team have worked tirelessly in delivery of the HPV (cervical cancer programme).
They have continued to deliver a patient centred service at this very busy time of year and have maintained delivery of the programme and continue to achieve high uptake rates above national targets.
Halton and Warrington
Lesley Bell – Health Visitor – Health Visiting – Runcorn
A client was extremely happy with the support she had received. Some of her quotes included:
“I know I can pick up the phone and speak to Lesley. It’s just that personal touch”.
“I do feel like I trust her and can talk”.
“HV has seen me on good and bad days. It’s good to have someone who is professional who can understand, She has given me confidence”.
Lesley engaged the client well in a therapeutic relationship by being client focussed, professional and flexible.
Anita Scott – District Nursing Sister – Warrington
Anita is a very supportive both towards the staff and her line manager.
She shows fabulous mentorship skills and will take time to teach and guide staff, especially less experienced members of the team and always acts professionally.
Carol Gannon – Clinic Supervisor – Support Service – Warrington
Carol works at the reception desk for treatment rooms at Orford Jubilee and beyond her role and working hours.
The clinic recently had a disabled who attended the treatment room service, but required transport for emergency care to Warrington A&E.
Carol stayed with the patient over her hours, kept him calm and supported him. She is truly dedicated, kindness and thoughtfulness deserve recognition.
Catherine Cocken Jenny Butler Pat Bannon Suzanne McAdam and Shirley Halton – Family Nurse Partnership Team – Family Nurse – Halton Family Nurse Partnership – Kingsway Children Centre – Halton
The commitment they have to delivering the family nurse partnership programme to the teenagers of Halton is amazing.
As a new service we have been on a massive learning journey together and the passion they have shown to the role is recognised by agencies they come into contact with.
They support each other and are committed to the clients and provide innovative care which is resulting in real changes being made to the young people’s lives.
Child Health Information Systems Team – Warrington
Nicola, Judy, Jane and Shirley pulled together as a team at short notice to prepare for a Quality Assurance assessment from Public Health England in relation to a commissioned service.
They were able to demonstrate how efficient they are in their roles, how knowledgeable they are in the intricate processes that their roles require and how they are solution focused in developing links with various stakeholders.
They were very professional during the process and represented Warrington CHIS extremely well
Helen Anderson – FNP Quality Support Officer – Warrington Family Nurse Partnership – Warrington
As a relatively new team, the Family Nurse Partnership have been looking at ways of encouraging good client engagement. This includes making things and craft activities with clients.
Helen spent her own timing buying equipment and practicing the making so she could feed back to us a completed activity.
She is always willing to go above and beyond her own role to support us in providing an efficient and high quality service.
Helen works part time but always ensures that we have what we need as a team on a daily basis and it is a joy to have her as part of our team.