Widnes Urgent Care Centre (UCC)
Important information on Coronavirus (COVID-19)
If you have symptoms of COVID-19:
- a high temperature – you feel hot to touch on your chest or back.
- a new, continuous cough – this means you’ve started coughing repeatedly.
It’s important that you stay at home for seven days to help protect your friends and neighbours. Do not go to a GP surgery, health centre, pharmacy or hospital.
If you live with other people, they should stay at home for at least 14 days, to avoid spreading the infection outside the home. Read the NHS advice about staying at home.
If your condition gets worse please use the 111 coronavirus service: https://111.nhs.uk/covid-19.
Widnes Urgent Care Centre (UCC) live waiting times
The Urgent Care Centre (UCC) is based within the Healthcare Resource Centre and is for patients who have a minor injury or illness that requires urgent attention, but is not critical or life threatening.
The UCC replaces the service that used to be provided at Widnes Walk in Centre.
The UCC is run by a team of highly skilled multidisciplinary staff consisting of both Nurses and a Doctor who are specialised and experienced in the diagnosis and treatment of minor injuries and illnesses in both children and adults.
Diagnostic facilities, like x-ray, are also available at the UCC (8am – 10pm).
There is a GP on site from 12pm until 6pm daily.
What do we treat?
If you have one of the following minor injuries or minor ailments you could be treated at the NHS Widnes Urgent Care Centre:
- Minor Cuts or Wounds
- Sore Throats
- Bites or Stings
- Rashes and Allergic Reactions
- Prescribed Medication (subject to assessment)
- Minor Burns or Scalds
- Coughs and Colds
- Muscle or Joint Injuries (eg. sprains and strains)
- Eye Injuries and Infections
- Emergency Contraception
What we don’t treat:
- Cardiac chest pain
- Severe difficulty in breathing
- Head injuries with loss of consciousness
- Head injuries under 1 years old
- Sudden loss of vision
- Repeat prescriptions
- Chronic conditions
During the 30 minutes before closing, patients will be assessed but might be referred to their GP, Out-of-Hours GP or the A&E at Whiston Hospital or Warrington General Hospital.
Who can access this service?
Anyone can use this service and no appointment is needed.
7am to 10pm, seven days a week.
365 days a year.
How will I be cared for in the UCC?
Patients who come to the UCC will be seen by the triage nurse on arrival, who will perform an assessment and determine your clinical priority. If you have a minor injury or illness that is not considered critical or life-threatening, you will be treated at the UCC.
If you are treated in the UCC you will be assessed by a Nurse Practitioner or a Doctor (between 12-6pm).
You will be prescribed any necessary medication, provided with information about your condition and given instructions about any further care that is required before being discharged home.
If you require further treatment or tests, then you may be referred to the local hospital or back to you GP, but this will be discussed with you during your visit.
If you are unsure about any aspect of your care please speak to a member of staff.
Bringing someone with you
You are welcome to bring someone with you for the consultation or treatment. Sometimes our staff may also request to have someone present.
NHS Widnes Urgent Care Centre
Health Care Resource Centre
Caldwell Road, Widnes
Tel: 0151 495 5000
Textphone: 18001 0151 495 5000
Other local NHS services
- Call NHS 111 on 111 – for free expert NHS health advice and information 24 hours a day.
- Your local pharmacist will be able to give you free health advice and you don’t need an appointment. Many pharmacies operate extended hours on a rota basis. Please call or visit your local pharmacy for more information.
- Your local GP should be your first point of contact for non-emergency illnesses which you can’t treat yourself. If your local surgery is closed, you can still contact a GP with the GP out of hours service. Just contact your local practice and your call will be re-directed.
Your opinion really matters to us
Please let us know if you have a comment, a compliment or a complaint by filling out one of our feedback forms or speak to our Patient Advice and Liaison service on 0800 587 0562 or e-mail Patient.Services@bridgewater.nhs.uk.
If you’ve been a patient, would you recommend our service to your friends and
family? We want you to tell us the answer to this simple but vital question.
The NHS friends and family (FFT) test is an important opportunity for you to provide feedback on the care and treatment you receive and for us to improve services.
To complete the FFT go to www.bridgewater.nhs.uk/aboutus/patientservices/friends-and-family-test.