Patient Services and Feedback

Patient Services

Patient Services

0800 587 0562

bchft.patientservices@nhs.net

Patient Services (formerly PALS) is a confidential information and advice service for patients, relatives and carers. We can help if you:

  • Want to compliment someone about the care you have received
  • Need some information about our services but do not know where to get it
  • Have concerns but do not necessarily want to complain
  • Want to complain but are not sure how to
  • Want help to sort out a problem quickly
  • Would like to tell us what you think about the services
  • Want to provide feedback and make comments
  • Need advice on the complaints process

Have you got a compliment, comment or complaint?

You can let us know by completing the following form:

We aim to respond within three working days.


I want to give feedbackPatient Feedback – Children and Young People

Our staff try very hard to look after your health and make sure you are treated properly.

We would like to hear from you if you think we have done something well or if you have any suggestions on how we could do something differently.

Please visit our feedback pages for children and young people to let us know how we are doing.


Patient Feedback
Bridgewater Reception
Have you used one of our services?
You can tell us about it using this online Talk to Us form.
Please print a copy of the form and return this free of charge to:
Freepost plus RSEE-JGKL-ZTKE
Patient Services
Bridgewater Community Healthcare
Europa Point
Europa Boulevard
Warrington
Cheshire
WA5 7TY
If you require further information you can contact the Patient Services Team on 0800 587 0562.

Talk-to-Us


Bridgewater Complaints Policy
Compliments, Comments, Concerns and Complaints Policy


Patient Leaflets
Compliments, Comments, Concerns and Complaints leaflet
Making a complaint – easy read version
Being Open


Consent policy
Consent to Assessment Examination and/or Treatment Policy (including Mental Capacity Act)


Responding to Death policy
Responding to Deaths Policy


Our Patient Charter
Patient Charter: How we care for you, your friends and your family


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